Sub Category for Service Item

I agree. The services tab desperately needs subcategories, especially for organizations using multiple workspaces by different departments.

Hi Raymond. 

Something i have raised with Freshworks too. 

would be very useful… have you submitted an idea?

@raymondcanilao if you do submit this as an “Idea” please indicate the link to it in this thread so we can all vote for it! We would greatly benefit from sub-cateories in our service catalog as well.

Love thie idea here, please share the link so we may upvote 👌🏼

Hi All, 

If any of you are still looking for these, I have some code which I can share to add sub-categories into your FS portal. (see below a screenshot).

Drop me a DM if you are still wanting to achieve this.

any news here? we are still desperately waiting for this. Meanwhile I also found this: https://community.freshworks.dev/t/service-catalog-sub-categories/12502

Has anyone tested it?

Hi,

As above, I have rolled out some config to our enviroment which allows us to have sub catergories. 

Send me a DM with your email address and I can forward across with the instructions! 

Hi @mattpayneRJ,

It would be great if I could implement the above mentioned in our organisation.

I have DM my email address to you.

Thanks in advance :)

Hi ​@mattpayneRJ,

Sent you a DM regarding this.

Thanks very much!

Hey guys, I am new to FreshService and I am wondering if anyone could share any information to achieve this. We are cloud hosted FreshService customer.

Hi Sanjeetk,

I have sent you this now. Apologies I have been out of the office.

Let me know if you need any support and happy to jump on  a call.