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Question

Cannot change To date and time for loaners in new UI

  • November 10, 2022
  • 5 replies
  • 93 views
C
Skilled Expert
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Hi all, 

I’m currently trying to change the “To” date and time on a laptop we have delivered but that has been returned to us early. In the new UI we are unable to modify the “To” date and time.

 

This is what the old UI looked like:

 

Anyone else having this issue with the new UI?

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5 replies

afautley
Skilled Expert
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  • afautley
  • Skilled Expert
  • 194 replies
  • November 10, 2022

Not having issues here.. 

 

Perhaps try a different form and see if there is a difference?

 

C
Skilled Expert
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  • Chris Sherlock
  • Author
  • Skilled Expert
  • 34 replies
  • November 10, 2022

Hi @afautley I think that might be because you still have the loan in requested stage. What happens if you switch to delivered? That’s what marks the loaner as being loaned out or not, and it takes it out of the current pool of loaned devices. 

afautley
Skilled Expert
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  • afautley
  • Skilled Expert
  • 194 replies
  • November 11, 2022

I have moved it to delivered and it is still editable. might be best to log it with support.

C
Skilled Expert
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  • Chris Sherlock
  • Author
  • Skilled Expert
  • 34 replies
  • November 13, 2022

@afautley thank - I’ve logged it and they have investigated and determined there is a bug. 

zachary.king
afautley
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D
Community Debut
  • doyoraalex
  • Community Debut
  • 2 replies
  • February 25, 2025
Chris Sherlock wrote:

Hi @afautley I think that might be because you still have the pcp claims loan in requested stage. What happens if you switch to delivered? That’s what marks the loaner as being loaned out or not, and it takes it out of the current pool of loaned devices. 

Facing the same problem, anyone can help?

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