Skip to main content
Question

FSDiscovery service stops

  • January 28, 2025
  • 1 reply
  • 44 views

Jaime García Pérez
Apprentice

Hi, freshservice service is stopping on all our laptops. The error:

 

2025-01-28 13:51:38,679 [8] DEBUG FSDiscovery.FSAgentUtil - GetUTCTime invoked
2025-01-28 13:51:38,679 [8] DEBUG FSUtil.AgentConf - Inside Method :SetAgentConf
2025-01-28 13:51:38,679 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0
2025-01-28 13:51:38,682 [8] DEBUG FSDiscovery.FSAgentUtil - serial num diff check
2025-01-28 13:51:38,684 [8] DEBUG FSDiscovery.FSAgentUtil - GetDataToPost invoked
2025-01-28 13:51:38,693 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0
2025-01-28 13:51:38,904 [8] ERROR FSDiscovery.ExceptionHandler - Authentication failed.
2025-01-28 13:51:38,905 [8] DEBUG FSDiscovery.ExceptionHandler - Stopping the Discovery Agent service
2025-01-28 13:51:38,905 [8] INFO FSUtil.ServiceUtil - Going to stop service
2025-01-28 13:51:38,906 [6] DEBUG FSDiscovery.FSAgentService - onstop invoked
 

Is the service up?

Did this topic help you find an answer to your question?

1 reply

jesmahon99
Community Debut
  • Community Debut
  • 2 replies
  • February 10, 2025
Jaime García Pérez wrote:

Hi, freshservice service is stopping on all our laptops. The error:

 

2025-01-28 13:51:38,679 [8] DEBUG FSDiscovery.FSAgentUtil - GetUTCTime invoked
2025-01-28 13:51:38,679 [8] DEBUG FSUtil.AgentConf - Inside Method :SetAgentConf
2025-01-28 13:51:38,679 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0
2025-01-28 13:51:38,682 [8] DEBUG FSDiscovery.FSAgentUtil - serial num diff check
2025-01-28 13:51:38,684 [8] DEBUG FSDiscovery.FSAgentUtil - GetDataToPost invoked
2025-01-28 13:51:38,693 [8] INFO FSUtil.RegistryHandler - regValue = 3.4.0
2025-01-28 13:51:38,904 [8] ERROR FSDiscovery.ExceptionHandler - Authentication failed.
2025-01-28 13:51:38,905 [8] DEBUG FSDiscovery.ExceptionHandler - Stopping the Discovery Agent service
2025-01-28 13:51:38,905 [8] INFO FSUtil.ServiceUtil - Going to stop service
2025-01-28 13:51:38,906 [6] DEBUG FSDiscovery.FSAgentService - onstop invoked
 

Is the service up?

Experiencing the same issue. Have you found a solution to this yet?


Reply