Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance
Using Freshservice
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I'm trying to get my asset management in order. Something my company as a whole could benefit from possibly as a workflow or some way to have the Last Login By on the asset page to update the Used By field. Currently we have to hand jam every user into the individual asset and with most of our divisions having 1000+ users per site it can really be a pain
I'm trying to get my asset management in order and something my company (Nucor) as a whole could benefit from possibly as a workflow or having a toggle to have the Last Login By on the asset page to update the Used By field. Currently we have to hand jam every user into the individual asset and with most of our divisions having 1000+ users per site it can really be a pain.Does anyone know of a resource or agent we could utilize to use the JSON and Web request in workflow if that would be a possible resolution. I believe if we can just transfer the info we need from the asset to the user we could avoid even using the probe.I hope i was able to explain that well enough if anyone has any possible solutions i am all ears!
We’re in the process of retiring multiple assets and require each one to have a certificate of disposal attached to them for audit purposes. The current method of manually going into each asset and uploading the attachment works but will take a long time to do considering the amount of assets we have to get through. Is it possible to create an API that will upload attachments to multiple devices at once?
Hi, we have a pro license and the accounts screen shows ‘100 free’ assets. I assume that this is just what the license includes rather than a dynamic count against our asset list? Does this literally mean I can only have 100 objects on the asset list in Fresh Service? Will the 101st fail to create? We will mostly be using asset list to list servers and similar. thanks
I have been spending some time on the asset management part of FreshService as I would really like to use this as my asset database and service catalogue. Using the probe to scan and update asset data looks to be working well and I can see that pretty much all the info I would like on my assets is present. However, I’m struggling with getting a view of the data that is usable to me. Is there any way to get a view or a CSV export that would list all assets (or a filtered sub-set) and list all data associated with that asset? For example, list the make/model, hardware, OS, installed software + version, relationships, serial numbers, associated contracts, custom fields etc etc? I only seem able to get subsets of information and can’t get a whole view.How do you interact and view the asset data? Any tricks or functionality that I’m missing? I’d really like to start using the asset database as the source of truth for the environment but without a way to get the data into a useful view its p
How are we suppose to track these items? We don’t use ITAM for things like keyboards mice or monitors but we would still like to know who has what. Is there a way to do this?
I found how to auto assign assets with Active Directory, but is there a way to auto assign through Azure?I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.
Does anyone in the cummunity use a Brother P-Touch network label printer with asset label tape? The benefit to printing labels this way is it can print almost any length we want and have created custom templates depending on asset types. The issue with the standard label printing out of Freshservice is it doesn’t recognize a label printer like ours. So i tried doing an export from the inventory list to a CSV file. Then, I map the fields in the CSV to parts of the label template. (See screenshot)It’s ok, but the process is a bit cumbersome and the export file is sent via email from Freshservice. Sometimes the email takes 15-20 minutes before it arrives. Would like to be able to print from Freshservice directly to our label printer with a template that looks like my screenshot if possible.
Hi, we are using Freshservice and need the functionality to sync information about Hyper-V-Hosts and Hyper-V-VMs in the Freshservice inventory.This functionality is already working for VMware vCenter using the VMware VCenter Cloud Discovery-app. But there is no app for Hyper-V.So how can we manage this as workaround on a regular base?Thanks in advance.Regards Stefan.
I have been asked by our group to look at inventory solutions. Already using freshservice, i decided to look at the asset inventory agent and probe. I have installed the agent on my device, and it has scanned it for software and populated freshservice, however when I look at the entry for the operating system (Windows 11 Pro), I only see that its version is 10.0.22631, and not the full build number of 10.0.22631.3296. This makes the inventory section useless to me, as its not actually the full version number. Has anybody else experienced this, and are their any workarounds or solutions? Many thanks.
I'm wondering which command or script I can invoke to force a new FS-Agent audit. I'd like to be able to refresh my Inventory information at will through a Jamf policy this way.
We had a cable order recently and needed to order 17 items. We soon found out that there seems to be a cap on the number of line items on a PO? It seems to be 15 items. Anyone else seen this?
I have a newly imaged intune-based PC for a user that keeps saying ‘install failed for Fresh Service Discovery Agent’ in its company portal. How can I fix this issue? Thanks.
We deployed the macOS discovery agent to our macOS devices via a 3rd party MDM tool called Kandji. The agents were deployed successfully, however, there is not user association. Wanted to confirm whether it’s possible for the discovery agent on macOS to bring in the user information.
This link shows how to change the Asset State options: https://support.freshservice.com/en/support/solutions/articles/164414-understanding-the-different-asset-states I have navigated to the appropriate screen.However, under Hardware Properties, I don’t see the default fields for the asset, and therefore cannot edit them.
I go to Assets / Inventory.I apply a filter on Asset Type = Hardware.I press the cog (Customize columns).I add a column and position it, and remove another column.I apply the change, the page refreshes and shows the new table structure and data.I change the Asset type in the filter.The column customizations are removed it the default table structure appears.I reset the filter so that Asset Type = Hardware.I still see the default table - my customized columns are gone! I would prefer the Customized Columns to remain, at least for the same filter.
