I have a workflow that will create a ticket when a deactivated user is the last login by on a device in our asset register. We are using three different tools to sync (Intune, Discovery Probe and Agent) devices in. Because these sync at different times daily, I could run into an issue where three tickets would be made each day (minimally). Is there a best way to prevent duplicate tickets from being opened? I’m trying to avoid creating a checkbox on the assets (and having a ticket workflow to uncheck it once the issue is resolved).
Anyone ever come up with a way to run this only when there isnt an open ticket already without using a checkbox?
