Preventing duplicate ticket creation on workflow run

Question

I have a workflow that will create a ticket when a deactivated user is the last login by on a device in our asset register. We are using three different tools to sync (Intune, Discovery Probe and Agent) devices in. Because these sync at different times daily, I could run into an issue where three tickets would be made each day (minimally). Is there a best way to prevent duplicate tickets from being opened? I’m trying to avoid creating a checkbox on the assets (and having a ticket workflow to uncheck it once the issue is resolved).

Anyone ever come up with a way to run this only when there isnt an open ticket already without using a checkbox?

Page 1 / 1

I ended up solving this on my own. During the workflow, we are setting the device to “missing” when the alert triggers to fill this gap. The ticket that it creates then includes a task reminding the agent to change the state to whatever is most appropriate based on their investigations findings.

Reply

Medic1334 · Accepted Answer

I ended up solving this on my own. During the workflow, we are setting the device to “missing” when the alert triggers to fill this gap. The ticket that it creates then includes a task reminding the agent to change the state to whatever is most appropriate based on their investigations findings.

Reply

Join the Community

Social Login

Sign in to the Community

Social Login

Scanning file for viruses.

This file cannot be downloaded