Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance
Using Freshservice
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Hi,Can the device agent check service statuses like enabled/disabled?It would be great if we can have a reports then? Kind regards, David
Hello,Is there any way to hide the “Request a Service” option in the New menu on the Portal site?Thanks.
Anyone know if it is possible to change the “Order Number” schema for the Purchase order module? We don’t want it to start with “PO” as this will get confusing with our actual Finance System PO. We are going to use the Purchase order Module in FS to track requesting POs from our finance system, so we want to change this schema to not be PO but maybe order number or something.
HelloStarting to populate our applications assets and have added some custom fields. To enable effective reporting we would like to include these custom fields in our Freshservice analytics report. Is this possible?
We have to route our POs through various levels of approvals (government, ugh!), and before Fresh, we would complete a PDF form that lists the items out like the “Item Details” portion on the Fresh PO form, and then we would insert URLs in the email with the PDF attached to forward it around to all the approvers.Is there a way to select multiple vendors on a single PO, and allow the orderer to add multiple URLs for as many items they are buying? Like, if they want one thing from Amazon, and 3 things from Dell, they could keep adding links for all the individual items they are ordering… Altedrnatively, is there a way to insert a clickable URL in the Item Details portion - in the description field, for instance?
I installed the Discovery Agent in my Win laptop, but the asset is not reporting in FS.Log attached.
It would really help if the address information is visible or at least easy accessible from within a ticket or asset. Now you can only see the identifier and that is not the entire address.To see the complete address you need to be an admin and go to settings-assets-locations.Is there a way to have the attributes like address line, city, postal code, etc visible from within the asset or ticket?
Hi all Not sure if this is a question for Assets or Requesters but hopefully I’m in the right place. We have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect. However I cannot find a way of creating a User/Requester without an email address. Is is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them? Many thanks
Hello, I’m trying to figure out whether its possible to query the FreshService API for a specific asset based on multiple fields. Apologies if this isn’t the correct place to ask this question! In our environment some computers are often missing either their asset tag, name (aka display name) or hostname field. In a perfect world, all three fields would be identical for every asset, however as this isn’t the case, I need a way to query for an asset across all three fields. Is it possible to query for an asset that matches on ANY of those fields. Similar to the way the FreshService search works in the UI of the inventory page?According to the documentation here, the only fields supported on the search endpoint are;name asset_tag serial_numberIs there any other way of doing this search via the API in a single query? Any help would be much appreciated. Thanks,M
Hey everyone! In need of some help. I have experimenting with creating a basic reimbursement form as a service request but not sure how to add this function into the request. I have provided some screen shots of my service request, along with my automation. What I am trying to do is basically create an expression to do simple addition, adding the total reimbursement cost. I would prefer having the total amount calculated in real time if possible on the form. Not sure if that is a possibility. Being very new to this, I am having trouble creating an expression that works. If you have any tips or tricks or an opinion if this is even a possibility, I would greatly appreciate it! Best,Jon
Greetings All,I am new to this community and see many good responses and solutions provided for queries here.On similar lines, I am trying to figure out how one can set default value for a custom field on Service Catalog while in New form or Edit form.I did explore Business Rules and WF Automator for possible solution, but no luck. Appreciate if anyone has already implemented a solution for the similar ask.Thanks and regards,Anesh
Hi,I would like to have it mandatory to populate a Change ticket with an Asset at a certain status. This is not included in the change lifecycle settings as far as I know. I have instead tried to apply business rules that “Mandate Asset” as indicated in the screenshot but it simply doesn’t work. I can still create and/or edit changes without being asked to populate an asset.Has anyone encountered this issue or has other ways of achieving this? I tried to apply the same rule for Tickets. It works for “new” forms but not on “edit” forms.
We have an internal requisition PDF that our users submit through email for approvals. We want to replace this process in Freshservice so users can submit requests that will eventually become purchase orders. I’m having a hard time trying to conceptualize how such a user portal form could capture an itemized list with quantity, subtotal, total for multiple items on the same request.For instance, a user wants to request a new computer, some office supplies, and a few things not in the service catalog. Like this, maybe:
I’m trying to edit the type field in the software form under the assets module, and all of the fields are greyed out. Has anyone else come up against this?
