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This link shows how to change the Asset State options: https://support.freshservice.com/en/support/solutions/articles/164414-understanding-the-different-asset-states
I have navigated to the appropriate screen.
However, under Hardware Properties, I don’t see the default fields for the asset, and therefore cannot edit them.
Best answer by brendonh
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+13
This link shows how to change the Asset State options: https://support.freshservice.com/en/support/solutions/articles/164414-understanding-the-different-asset-states
I have navigated to the appropriate screen.
However, under Hardware Properties, I don’t see the default fields for the asset, and therefore cannot edit them.
Looks like you are viewing the Laptop asset type. You need to select the Hardware asset type
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Thanks for replying
If I choose the Hardware Asset Type, I now do see all the fields, but Asset State is not editable.
It has a red no entry sign when I hover over it.
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You can add more but not remove och change the ones that are there.
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Hi. Thanks for responding.
The link in the first post shows how to change the options on Asset State, which is a core field.
I still can’t work out how to do it.
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Hi. Thanks for responding.
The link in the first post shows how to change the options on Asset State, which is a core field.
I still can’t work out how to do it.
Hmm, you are in the correct asset type ?
Can you send another screenshot?
The first one you was the Laptop asset type.
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I worked it out.
You have to click on the field LABEL (Asset State) rather than on the field itself!
That brings up the options, and I can add new options, but not edit or remove default options.
That is fine.
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