@KrisC we do use ITAM for tracking accessories like docking stations and monitors. I recall that when you manually track assets they do not consume licenses, only assets that have the fresh service agent installed will consume asset licenses. Hopefully someone at Freshworks can confirm this for us. 

@keefe.andrews  Are you using the built in ITAM with freshservice or a third party?

@KrisC the one built into fresh service 

Ah I am as well. Using the service request feature requires using an asset slot. You can set the asset to a consumable but it does show it was assigned on the requester side. 

@keefe.andrews Yes, That’s right only Discovery Tools installed in the Asset consume Asset Licenses otherwise, There is absolutely no limit on Importing/Manually adding the Assets to Freshservice Inventory.

@KrisC 

1)Quick view Requester Assets is one way to see the Assets in the Ticket View Page when a particular Requester raises a concern.

2)The Most reliable one I suggest would to view filter them out as Asset Type and keep a track of.

3)The other way would be by going on their profile and viewing them(This would be tedious) as you’d have to manually go to their Profile and view them.

@keefe.andrews Yes, That’s right only Discovery Tools installed in the Asset consume Asset Licenses otherwise, There is absolutely no limit on Importing/Manually adding the Assets to Freshservice Inventory.

 

@KrisC

1)Quick view Requester Assets is one way to see the Assets in the Ticket View Page when a particular Requester raises a concern.

 

2)The Most reliable one I suggest would to view filter them out as Asset Type and keep a track of.

 

3)The other way would be by going on their profile and viewing them(This would be tedious) as you’d have to manually go to their Profile and view them.

 

Not having an issue assigning or viewing assets however the issue is with seeing who was given a consumable. As we make one asset with a quantity, mark it as a consumable. When a service request comes in I can fill the request with out issue but the consumable does not show under the assets tab

Trying to understand the best way to handle the issuing of consumables in FreshService. As an example, if I buy 50 keyboards, are you adding them as 50 assets or one asset of 50 quantity? 

FreshService only seems to allow you to allocate one user to each asset as the “used by” which mostly makes sense for a laptop / phone etc but I am not sure how is best to handle this for a keyboard or mouse. 

Adding them as 50 different assets seems to be the only solution to assignment but this seems to defeat the point of the quantity field?