Hello folks !
This November, big updates are here to help you move quicker, at every step of the service journey.
Speed up intake with the Refreshed Service Catalog
Simplify how services are requested and delivered:
- Shared form fields and pre-filled forms make cataloging and requesting effortless
- Structured archiving supports stronger data governance
👉 [Available now] Get started
Cut manual triage and MTTR with Intelligent Routing
Assign issues automatically based on agent availability, workload, and skill.
- Availability & Load-based Routing: Available now
- Skill-based Routing (powered by Freddy AI): Public Early Access in January 2026
👉 Get started
Prevent downtime before it starts with DEX Integration
Identify and resolve endpoint issues before they impact productivity.
- Riverbed Aternity DEX: Now fully available
- ControlUp DEX: Coming December 2025
👉 Start monitoring
Learn more here - Launch Blog | Launch Web Page
🎥 See how it all works in action
Join us at the Refresh Virtual Summit on Nov 18 👉 Reserve your seat now