To support our knowledge-sharing community, we’d love to learn how your team navigates holiday or other peak-season rushes. Your strategies can help others across different industries stay prepared and deliver great customer experiences.
Please share any processes or workflows your team uses to stay responsive and keep CSAT high, such as:
-
Seasonal staffing or schedule adjustments
-
Triage, routing, or prioritization methods
-
Training, readiness, or knowledge-base updates
-
Automation, tooling, or workflow enhancements
-
Communication rhythms that help the team stay aligned
-
Creative solutions or lessons learned from past peak seasons
Your insights will help the community swap smart ideas, stay sane during the rush, and keep delivering the kind of customer magic that makes the season bright.
