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Scheduled Analytics Not Getting Emailed Out

C
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I created an analytics report and scheduled it to go out on Monday mornings to a small group of agents.  The report is not getting emailed.  

 

Is there log file I can check or something within FreshService I can check to see why the report was not emailed out.  

I can open the report in FS and choose “Export to Email” and that works, and I receive the report.

Best answer by Amrit Mishra

​@chadholton If you’ve confirmed that the schedule is active and correctly configured, please log a support ticket for the team to investigate. Also FYI, please find the SLAs for the scheduled reports documented here (in case you expect the report to be emailed immediately): By when can I expect to receive the scheduled widgets and reports on email?.

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    eeha0120
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    • eeha0120
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    • April 14, 2025

    Hi.

    Sadly, AFAIK, there is no log for that. You need to submit a support case and validate that with them.

    Just double checking, did you validate it was enabled?

    In Analytics - Settings, you may check your schedules.

    There, you may enable/disable the schedule.

     

    Regards,

    Elvis Henriquez
    Amrit Mishra
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    • Amrit Mishra
      Amrit Mishra
    Amrit Mishra
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    • Amrit MishraCommunity Manager
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    • April 15, 2025

    ​@chadholton If you’ve confirmed that the schedule is active and correctly configured, please log a support ticket for the team to investigate. Also FYI, please find the SLAs for the scheduled reports documented here (in case you expect the report to be emailed immediately): By when can I expect to receive the scheduled widgets and reports on email?.

    C
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    • C
      chadholton
    C
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    • chadholton
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    • April 17, 2025

    I was making the assumption that if a report is scheduled to run at 8am it would run at 8am and be emailed to the recipients shortly thereafter. I was not expecting it to take over an hour to receive the actual email.    Now I know.

     

    Thank you!

    Amrit Mishra
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    • Amrit Mishra
      Amrit Mishra

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