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I created an analytics report and scheduled it to go out on Monday mornings to a small group of agents.  The report is not getting emailed.  

 

Is there log file I can check or something within FreshService I can check to see why the report was not emailed out.  

I can open the report in FS and choose “Export to Email” and that works, and I receive the report.

Hi.

Sadly, AFAIK, there is no log for that. You need to submit a support case and validate that with them.

Just double checking, did you validate it was enabled?

In Analytics - Settings, you may check your schedules.

There, you may enable/disable the schedule.

 

Regards,

​@chadholton If you’ve confirmed that the schedule is active and correctly configured, please log a support ticket for the team to investigate. Also FYI, please find the SLAs for the scheduled reports documented here (in case you expect the report to be emailed immediately): By when can I expect to receive the scheduled widgets and reports on email?.

I was making the assumption that if a report is scheduled to run at 8am it would run at 8am and be emailed to the recipients shortly thereafter. I was not expecting it to take over an hour to receive the actual email.    Now I know.

 

Thank you!

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