Using Freshchat

Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?

Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)

If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.

Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken?  Per support below, you now have to deploy Slack to your organization in order to do this going forward.  The native functionality has been replaced….  Ugh.  My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support.  8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f668/21/21  Initial response from Support: “Hi Dupre, ​​Thank you for contacting Freshservice Support! Hope you are doing good! ​​This looks like an issue at our end.  We are che

can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?

My situation is this: I am a developer attempting Freshchat API integration with our web application.I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.Starting the conversation seems like it would be easy enough:  Secret keys are stored on server (not public) Wrap Freshchat API calls on the server side Client asks for a new conversation (make or lookup userId) Client starts new conversation Agent on Freshchat receives the message   The WrinkleMy agent can reply in Freshchat to the message, but how can I send that data back to my client?My Stack will not allow me to send my client an unprompted message—we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.My QuestionAre there any P2P examples where my client can interface Freshchat with the

With the pandemic and people forced to shift to remote work, it’s understandably even tougher for customer service teams to stay motivated every day.Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.Take a look at this short guide to keep your customer service agents happy.Which one (or more) of these works best for you?1. By promoting two-way communication.2. Empowering the agents with the right tools3. Rewarding and appreciating your support reps.4. Regulating workload and setting realistic goals5. Sharing customer appreciation with the agents

https://support.freshchat.com/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshchat I don't want to keep both email and phone number as required. I want to keep either or validation here.Please help us to get solved

How do we fetch Entire chat bot conversation history in API mode or as an attachment ?

Hi,How do we capture selected button text into a variable within conversation? This is required for bot flow.. I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.

Unable to invite agent into Freshchat. This thing is garbage. 

I want to know if there is a community of freelancers that can help build out a bot and its interactions within Freshchat?

Good Afternoon, Maybe I am missing something but does Freshchat support MMS or SMS messaging?  If it does not what are you using to do so? Thanks 

I want to implement fresh chat bot with ios native SDK.Is there any way to open bots in ios?Currently default inbox will shown when i call showConversations() methd. 

Is there a way to send attachment throught the POST API of freshchat? Text and Images seems to work fine but i’m unable to send attachments. There is no documentation about the format of sending attachment.

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats appwhat is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app

My team turns every interaction in Freshchat to Freshdesk so we can gather more ticket fields and information about our interactions. With that, customers in Freshchat never get the CSAT survey. Is there a way to manually initiate the CSAT rating in the chat window before the chat is resolved and turned into a ticket? 

Do you have plans to support the solutions of Freshservice? This would be  a hugh benefit for Freschchat!

Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many.This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view.Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view. New – Most recent conversations that have not been assigned to anyone.Assigned to me – Conversations assigned to you.All assigned – Conversations assigned to different members in your team.Resolved – All resolved conversations by you or by anyone on your team. Custom view– Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.Bot Conversations –

Imagine you’re on a call with a customer regarding an issue with the website. You’re guiding the customer on how to fix it but, the customer is not able to follow what you’re saying.You think to yourself, “If only I could see what the customer’s doing, it would sure make things better”.Well, your dream just came true. With Freshchat’s conversation view, you can stay on the same page as your customers. Literally.Co-browsing can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer’s screen to help them with their queries.

With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace.

It's time for businesses to allow customers friction-less ways to reach out to them, and the most easiest way is to provide customer support on the go. With the Freshchat - Apple Business Chat, your customers can now automatically message your business from within MessagesHow does this help your business?1. Greater RoI - Businesses achieve a 60% cost reduction per interaction compared to calls ($11 for 1 call vs $5 for chat interaction)2. Greater CSAT - 28% increase in CSAT because of instant messaging compared to long call waiting hours during Q2 2020 (Apr - June)To know how to set up your Apple Business Chat account, click here

Message clusters can be chaotic. But, what if I told you, it doesn’t have to be.With Freshchat’s Priority Inbox, you don’t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due. P.s, it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.

Sending messages to customers can be scary. The message you send determines future relations with your customers. What’s even scarier is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.So, how does Freshchat help with that? Freshchat's Context pane helps you send the perfect message with contextual information.Let's take a look at an E-commerce example. Before sending out a message to a particular customer here’s everything you can know about them!Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership ID.Follow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.Well, what more can you ask for? Isn’t this enough to have great conversations with customers?