Using Freshchat

Hi,We have the ‘direction’ set to ‘ltr’ so the chat widget displays in bottom left. The iframe is set to width 100%. However, the iframe blocks clicks to any content under it which causes issues. How do we resolve this please?

Hello - I would like to be able to do the following:When a conversation is assigned to a specific group in Freshchat. It should trigger a message to be sent to a Space in Google Chat with a link to that conversation from Freshchat.Would appreciate hearing how this might be possible.  Thanks!Justin

Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?   

Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.

We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.

We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?

I am trying to start one of my bots when it is clicked from topic but it is not initiating.

How to set the delay time for each bot response in fresh desk bots

I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style>      .chat-button {        position: fixed;        bottom: 15px;        right: 15px;        background-color: #1c3e76;        color: white;        border: none;        font: inherit;        outline: inherit;        padding: 15px;        height: 50px;        box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26);        border-radius: 34px 8px 34px 34px;        cursor: pointer;        border-radius: 34px 8px 34px 34px;        font-family: inherit!important;        -webkit-font-smoothing: antialiased;        -webkit-animation-name: zoomIn;        animation-name: zoomIn;        -webkit-animation-duration: .4s;        animation-duration: .4s;        -webkit-animation-fill-mode: both;      

Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?

Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)

If we populate the Fresh Messaging FAQs can these articles be made available as a searchable webpage in my site (separate to chat icon -- which people may prefer not to explore until they have a specific desire for chat)?Additionally, this would also allow us to reference these articles in emails.

Is there a way to customize FreshChat icons on the website when the chat is online/offline? This gives a clear visual cue to the customers on Chat available or not.

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken?  Per support below, you now have to deploy Slack to your organization in order to do this going forward.  The native functionality has been replaced….  Ugh.  My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support.  8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f668/21/21  Initial response from Support: “Hi Dupre, ​​Thank you for contacting Freshservice Support! Hope you are doing good! ​​This looks like an issue at our end.  We are che

can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?

My situation is this: I am a developer attempting Freshchat API integration with our web application.I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.Starting the conversation seems like it would be easy enough:  Secret keys are stored on server (not public) Wrap Freshchat API calls on the server side Client asks for a new conversation (make or lookup userId) Client starts new conversation Agent on Freshchat receives the message   The WrinkleMy agent can reply in Freshchat to the message, but how can I send that data back to my client?My Stack will not allow me to send my client an unprompted message—we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.My QuestionAre there any P2P examples where my client can interface Freshchat with the

With the pandemic and people forced to shift to remote work, it’s understandably even tougher for customer service teams to stay motivated every day.Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.Take a look at this short guide to keep your customer service agents happy.Which one (or more) of these works best for you?1. By promoting two-way communication.2. Empowering the agents with the right tools3. Rewarding and appreciating your support reps.4. Regulating workload and setting realistic goals5. Sharing customer appreciation with the agents

https://support.freshchat.com/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshchat I don't want to keep both email and phone number as required. I want to keep either or validation here.Please help us to get solved

How do we fetch Entire chat bot conversation history in API mode or as an attachment ?

Hi,How do we capture selected button text into a variable within conversation? This is required for bot flow.. I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.

Unable to invite agent into Freshchat. This thing is garbage. 

I want to know if there is a community of freelancers that can help build out a bot and its interactions within Freshchat?

Good Afternoon, Maybe I am missing something but does Freshchat support MMS or SMS messaging?  If it does not what are you using to do so? Thanks 

I want to implement fresh chat bot with ios native SDK.Is there any way to open bots in ios?Currently default inbox will shown when i call showConversations() methd. 

Is there a way to send attachment throught the POST API of freshchat? Text and Images seems to work fine but i’m unable to send attachments. There is no documentation about the format of sending attachment.