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Hi All, 

I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. 

Any ideas as to what I may be missing? 

 

 

^ Adding to the above that I meant the flow is being triggered multiple times during an open chat session, not just once. I’d like to delay the 2nd instance to either not happen at all or be delayed by atleast an hour. 

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