Apps and Marketplace Integrations

Current scenario Customers using Advanced Automation to send automated follow-up messages on chat want these messages to feel personalized. Currently, any automated message sent through Advanced Automation is delivered as the administrator associated with the API key used to configure the app. Challenge faced Native functionality does not exist Approach While there isn’t a native option available, it is still possible to send personalized messages using the Advanced Automation app. This method leverages the API library within Advanced Automation along with the Freshchat conversation APIs. Before proceeding, make sure the APIs and Custom Placeholders option is enabled on the Settings page of the Advanced Automation app. Go to the API Library section and create a new API definition. Request Type: POST URL: https://<companyname>.freshchat.com/v2/conversations/{conversation.id}/messages Custom Headers: { "Authorization": "Bearer <Chat API key> " } Encoding: JSON Content: { "message_parts":

Hello, i want to implement heads up push notificaiton in Android . like IOS have and some other apps like whatapp etc have when app is closed or backgroup notifcation comes as heads up

Hi, Need to know how I can migrate my whatsapp chat to Freshwork before integrating my business whatsapp API. As I understand,I will not be able to use whatsapp in phone if i integrate with freshdesk.But as an running business I need to access my customer old conversation as well to serve them better How to handle this?Any suggestion will appreciated?

Hi i can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :( could you help me?

We’ve been trying to integrate WhatsApp since last week, and tried all troubleshooting provided to us by the support to no avail. Anyone here has encountered ‘Error in Fetching Numbers’? What can be done about it? Thank you!

I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: https://api.freshchat.com/v2/outbound-messages/whatsapp I get this status in `response.data.status`: Request created successfully. Check delivery status using status API The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method. I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?

Hello.I encountered a problem when integrating a web widget into my Next.js application.I added the script to the top of the page, but when I try to load it I get an error: fd-messaging.61110ffdb17f21cb83e2.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'success') Which refers to the internal code of the widget. Please tell me what could be the reason for the error?

How to get contact from Freshdesk to Freshchat? Every customer who chat in widget is always undefined

Really? Is not possible to have badges on iOS chat app? As all apps

Why isn’t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!

Hello, I am having issues with the Whatsapp Business Integration. I succesfully integrated a Whatsapp Business number with Freshsales. Messages arrive in the Freshsales Chat section but Freshsales does not provide the second “tick” / checkmark to the sender. Therefore to the sender it looks like the messages was only sent but never delivered. From a customer perspective this is bad. I am trying to find some kind of work-around. I tried having Whatsapp Business on the phone as well so I could just click through the messages there quickly so the sender receives the second tick. However it seems I cannot install the number that is used in Freshsales at the same time on the phone. Any advise on how I could handle this?

Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?

Anyone else notice that the contextual discussion function, where you can type in a Task’s comment “@Robert “ to have the comment directed to other folks in your firm, is intentionally broken? Per support below, you now have to deploy Slack to your organization in order to do this going forward. The native functionality has been replaced…. Ugh. My school will not be implementing Slack this decade, so now what? If you are missing this functionality as well, please raise it with support. 8/18/21 Original support ticket statement: The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed. Here’s a link to a short screen video showing what is broken. - via Citrix Sharefile folder. https://pasadena.sharefile.com/d-s71a98974252b437fbb89e3a2fc744f66 8/21/21 Initial response from Support: “Hi Dupre, ​ ​Thank you for contacting Freshservice Support! Hope you are doing good! ​ ​This looks like an issue at our end. We are check

can we integrate freshdesk messaging in ionic project.? if yes then please recommend steps?

My situation is this: I am a developer attempting Freshchat API integration with our web application. I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router. Starting the conversation seems like it would be easy enough: Secret keys are stored on server (not public) Wrap Freshchat API calls on the server side Client asks for a new conversation (make or lookup userId) Client starts new conversation Agent on Freshchat receives the message The Wrinkle My agent can reply in Freshchat to the message, but how can I send that data back to my client? My Stack will not allow me to send my client an unprompted message—we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data. My Question Are there any P2P examples where my client can interface Freshchat with the conv

Do you have plans to support the solutions of Freshservice? This would be a hugh benefit for Freschchat!

With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace.

Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on. With Freshchat, you can send the perfect message with contextual information. So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button. Here are some details you can see: Details such as their name, email ID, phone number, etc., Purchase history, no. of items in their cart, membership ID Follow how your customers have navigated through the website to have better conversations with them. App integrations such as payment apps would display the customer’s payment history. This information is definitely wealth. Don't just stop here, connect Freshc