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I want my chatbot to be able to search my knowledge base using natural language.

  • August 12, 2024
  • 4 replies
  • 144 views
moleculemat
Apprentice

Hello everyone, I'd like my Freshchat chatbot to be able to search my Fresh desk knowledge base for answers in natural language. It currently only finds answers from my FAQ.

Would you have a solution for me? 

Thanks a lot!

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4 replies

eeha0120
Top Contributor ⭐
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  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • August 13, 2024

Hi.

I’d suggest to submit a support case instead.

You could submit it to either, FreshDesk support or FreshChat support.

 

 

Regards,

Elvis Henriquez
Kamakshi V
Community Manager
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  • Kamakshi VCommunity Manager
  • Community Manager
  • January 24, 2025

Heyy ​@srikanthkarunakaran Any intel around this that you can share?

Freshworks Community Manager
srikanthkarunakaran
Skilled Expert
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Hi ​@moleculemat :

 

This is possible, you nee to open Freshchat account > Select Freddy Bot and Ai agent option > Select Freddy AI agent > Click FAQ > Enable the FAQ > It will train based on all the articles you have uploaded.

Senior Technical Product Specialist, Srikanth NK
    Kenn1994
    Community Debut
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    • Kenn1994
    • Community Debut
    • July 15, 2025

    I ran into a similar situation before. One thing that really helped was using eesel to better connect and train the bot with my full knowledge base content, not just FAQs. It made the natural language responses much more accurate and complete.

    Following what Srikanth shared, enabling the FAQ section under Freddy AI is the key first step, but if you want deeper, more flexible coverage, extra tools like eesel can make a big difference.

    Hope that helps!

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