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Freshchat FAQ links Opening in a Blank Page

  • December 11, 2024
  • 2 replies
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Apprentice
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When I click on a “View the entire article here” link in an FAQ link in my chat bot, it opens to a blank browser page on an internal url with no style applied. See images below:

Link for an article
Unstyled Browser Window

I have three questions.

First, does anyone know if it is possible to have links open in a specific URL, such as the Freshdesk Knowledge Base where the bot is hosted? 

Second, does anyone how to apply a style to the article? 

Third, if the first/second are not possible, is it possible to disable the link all together? 

 

Thanks for your help.

Best answer by ThomasBuist

srikanthkarunakaran wrote:

Hi,

We can disable the external link of the articles in the widget

Can you please add the below CSS in your FreshChat account Admin settings > Channels > Web > Select your widget > Choose Appearance > add the below-

 

.article-external-link {
    display: none !important;
}

Thank you, this is the solution I ended up employing last month after a bit of research.

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2 replies

srikanthkarunakaran
Community Manager
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Hi,

We can disable the external link of the articles in the widget

Can you please add the below CSS in your FreshChat account Admin settings > Channels > Web > Select your widget > Choose Appearance > add the below-

 

.article-external-link {
    display: none !important;
}

Senior Technical Product Specialist, Srikanth NK
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    ThomasBuist
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  • ThomasBuist
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  • January 29, 2025
srikanthkarunakaran wrote:

Hi,

We can disable the external link of the articles in the widget

Can you please add the below CSS in your FreshChat account Admin settings > Channels > Web > Select your widget > Choose Appearance > add the below-

 

.article-external-link {
    display: none !important;
}

Thank you, this is the solution I ended up employing last month after a bit of research.

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