Hi @aldo , If you are looking for campaign like feature for the whatsapp channel within Freshchat, I can confirm the same is possible. Please refer to the below article for information regarding the same.

https://crmsupport.freshworks.com/en/support/solutions/articles/50000003718-how-to-create-whatsapp-campaigns-

Hi @Surya_narayanan , thank you for your reference. 

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As of now, Freshchat (by Freshworks) does not directly support sending bulk or blasting messages through WhatsApp Business. Here’s a breakdown of why and what’s possible:

What You can’t do:

• Freshchat doesn’t allow message blasting or mass broadcasting via WhatsApp due to WhatsApp Business API restrictions. WhatsApp has strict rules against spammy bulk messaging to protect user experience.

Is this also supported by the WhatsApp business or is it only capable of working with the official whatsapp app?