Hi! 

It's pointless to try fixing this until Freshworks starts actively maintaining it—and right now, they aren't.

We've been using the system for about two years, and I can confidently say that the Thank You Detector project has been neglected. The website https://thankyou.freddyproject.com/ is practically dead, and there hasn't been any development or improvement in the past two years.

In our experience, the Thank You Detector fails in every fourth email. For example, it triggers on any "Thanks + question" message or even on a blank email with an attachment. The last change Freshworks made to this project was simply moving it under the paid Copilot licenses and slapping a "beta" tag on it.

Honestly, it's better not to rely on it. It's a trial and error experience that can be painful for a business, and it's practically useless since the Freshworks isn't maintaining it.

Hello @raghavkannan @Mykola Zhuravel - I’m sorry to hear that. I’m tagging some of our SMEs to help out if they any any updates for you @sukanya.arunachalam @Aswin Ayapparaj @Preethi Cx expert @mahendarsingh