This is getting frustrating. . . I am working on a Scheduled Workflow to send our reminder emails to the Group assigned to incident tickets that are not assigned to an agent and that are unresolved tickets and that were created 7 days ago or older I’m getting emails fortickets that were created minutes ago some of the emails for tickets that are older than 7 days but not all we have unresolved tickets that are 70+ days old. I’m not getting those emails. here is the flow and the pieces. Any help or guidance is greatly appreciated. The execution log show that the HowOld expression was successful on older tickets but I’m not getting the emails for them.

Solved

Days Old Rule Not Working

This is getting frustrating. . .

I am working on a Scheduled Workflow to send our reminder emails to the Group assigned to incident tickets

I’m getting emails for

tickets that were created minutes ago
some of the emails for tickets that are older than 7 days but not all
- we have unresolved tickets that are 70+ days old. I’m not getting those emails.

here is the flow and the pieces. Any help or guidance is greatly appreciated.

The execution log show that the HowOld expression was successful on older tickets but I’m not getting the emails for them.

Best answer by RobCrossHM

You’ve posted in the FreshDesk group, you’ll get more joy in FreshService.

Did this topic help you find an answer to your question?

+9

You’ve posted in the FreshDesk group, you’ll get more joy in FreshService.

I'm an experienced FreshDesk Admin, but I don't work for FreshWorks

RobCrossHM wrote:

You’ve posted in the FreshDesk group, you’ll get more joy in FreshService.

Oops. I did post in the wrong area. Thank you.