Question

Re-entering chat session

  • 29 June 2023
  • 1 reply
  • 29 views

I have the following issue: we’ve published a chatbot with a certain amount of flows which can be closed by the user himself. The session will be solved from that point and the chatbot will be shown minimized (so the user can still have acces to it anytime).

However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about ‘re-entering’ the session).
We want to show the user the first flow again, but we don’t have an idea how to fix this problem.
Does anyone know how to solve this?


1 reply

Userlevel 2
Badge +2

Hi @chatanamous , We have created a support ticket on your behalf to address this. Please track the same using the below link:

https://support.freshdesk.com/a/tickets/14815291

Reply