Is Freddy AI available for WhatsApp conversations?

Hi.

Currently, it works for Slack and MS Teams.

You may refer to:

Introduction to Freddy AI Agent : Freshservice

Regards,

Hi Elvis, thanks for your response. But Im talking abut Freshchat WhatsApp channel, if i can use Freddy AI conversational feature for customers.

Hi. Apologies.

Hi ​@Kamakshi V . This seems to be related to FreshChat, but was posted under FreshService.

Would you mind moving it to FreshChat forum?

Chatbot and AI | Freshworks Community

Regards,

Yes, Freddy AI can respond to WhatsApp conversations when integrated with Freshchat. It supports automated replies using text-based inputs, ideal for guiding customers through service flows. For businesses already using advanced tools like Geniatech Edge AI solutions, adding Freddy AI enhances real-time support across popular messaging platforms like WhatsApp.