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2 emails being received when a new ticket is assigned to group

  • February 18, 2012
  • 1 reply
  • 24 views
T
Apprentice
Hi, I think this is a minor big which started around the time of the latest updates. We are getting 2 identical emails (as agents) to say "new ticket assigned to group"
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    • vijay.shankar
    • Contributor
    • 603 replies
    • February 18, 2012
    Hi Tommy

    Can you raise a ticket in support and provide us with the Ticket Subject and Ticket ID ? I will look into this and get back to you

    cheers
    vijay

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