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Access ticket text editor in a freshdesk app.

  • November 26, 2018
  • 1 reply
  • 40 views
E
Contributor

Hi all, I am trying to make an app that automatically appends UTM parameters to help center links we send out in our tickets. I can't find any way to access this part of the page in the docs, and typical getelement methods won't work because freshdesk apps don't seem to work on the DOM directly. Any ideas or workarounds?

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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello Eli,


    Did you get a chance to look at the Interface API? This has been developed for letting custom apps access the text editor area on a ticket. Let me know if this helps.


    Cheers!

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