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how do you get access to admin ?

You can ask you account administrator to give you access to the admin tab in Freshdesk

 I am Administrator of my site https://techinfosupport.freshdesk.com/admin/home


But, I lose my connection and now when i try login i have next message:


"You are not allowed to access this page!"


I need to continue with my administrator count. 


I need help. Please



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