Skip to main content

After log out impossible to access on the platform

  • June 5, 2018
  • 3 replies
  • 25 views
M
Apprentice

When i log off my admin session and I should come back to the portal, i have a error,

Put screenshot in attachment.

Do you have an idea why i have this error ? 

ticketingerror_33109.png
    This topic has been closed for replies.

    3 replies

    M
    Apprentice
    • mthiebaut
    • Author
    • Apprentice
    • June 5, 2018

    If the screenshot didn't appear, I put the error below 


    {% if portal.has_solutions %} {% translate portal.knowledge_base %} {% for category in portal.solution_categories %} {% if category.folders_count > 0 %}

    {{ category.name | link_to: category.url }}

    {% for folder in category.folders %}
    {{ folder | link_to_folder_with_count }}

    {{ folder | article_list:5 }} {% else %} {{ portal | filler_for_solutions }} {% endfor %}

    {% endif %} {% endfor %} {% endif %} {% if portal.has_forums %} {% translate portal.community_forums %} {% if portal.topics_count > 0 %}

    {% translate portal.showing_recent_updates %}

    {{ portal | link_to_start_topic }}

    {% for category in portal.forum_categories %} {% if category.forums_count > 0 %}

    {{ category.name | link_to: category.url }}

    {% for forum in category.forums %}
    {{ forum | link_to_forum_with_count }}

    {{ forum | topic_list:3 }} {% endfor %}

    {% endif %} {% endfor %} {% else %} {{ portal | filler_for_forums }} {% endif %} {% endif %}

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    Are you able to log back into the Admin section? If yes, please navigate to Admin -> Portals -> Customise portal and then make some changes to the portal layout and hit on 'Publish'. This should flush the portal cache and load as expected.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    D
    Community Debut
    • david_18460
    • Community Debut
    • April 30, 2019

    Hi there,


    I had this problem as well. I just want to make sure it doesn't happen again. Is there any more information you can provide? Or a way to stop this from happening again in the future?

    Terms of UseAccessibility statement