Certain agents emails are not being delivered. E.g. when a ticket is assigned or private note added.
Other agents appear to be working.
I have tested this email account with internal and external emails which work.
Page 1 / 1
Hello Paul,
Welcome to the Freshdesk community. We'd require more information about the agents and the notifications that aren't received by them. I have created a support ticket for you to troubleshoot this issue. One of our support heroes will get in touch with you shortly.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.