Skip to main content

all the tickets I forward from my email account are marked as spam

I
Apprentice

Hi,


since day one, all the emails I forward to the support inbox are marked as spam. 


Is there a way to avoid this?


please help!


thanks

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    4 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Iang,


    Can you check if your email address is listed as a deleted contact in the helpdesk? By default, all emails from the deleted contact will get moved to the spam folder in Freshdesk.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    R
    Community Debut

    Hi, I have the same problem. All of my emails I send out of Freshsales are going to spam. Where can I find the 'deleted' contacts to check if it is the same issue as reported in this thread. 

    Thanks

    W
    Community Debut
    • wtolley10
    • Community Debut
    • 1 reply
    • May 1, 2019

    my checking account was over drawn  be cause you remove 5.00/04/19/2019

    S
    Community Debut
    • support_15660
    • Community Debut
    • 1 reply
    • November 12, 2019

    I have some problem. All tickets raised by email marked as spam :(


    Most helpful members this week

    Terms of UsePrivacy Notice