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@simonsays doesn´t update the tickets priority

  • September 17, 2014
  • 3 replies
  • 67 views
M
Apprentice

@simonsays “agent”:”Michael Tegner”, ”priority”:”Urgent” @simonsays

Test Ticket


Only the agent information is updated in the ticket, the priority stays low..

    This topic has been closed for replies.

    3 replies

    D
    Contributor

    Michael,


    I'm extremely sorry about the trouble caused.


    Could you please help me with the email address from which you are trying the email commands?


    Thanks,

    Durga

    M
    Apprentice
    • michael.tegner
    • Author
    • Apprentice
    • September 18, 2014
    Hi Durga, I'm sending from Michael.tegner@kardex.com
    D
    Contributor

    Michael,


    Hope your issue is resolved now. 


    Feel free to reach out to us anytime you require!


    Regards,

    Durga

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