Automatically tag incoming tickets or notes

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Automatically tag incoming tickets or notes

Is there a way for Freshdesk to automatically tag a ticket if that tag is found in the content of the ticket?

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Hi,

It is possible to tag tickets based on the keywords available in the email content. You can setup a Disaptchr rule with the condition "Subject or Description" contains <keyword> and then set the action as "Add tag" .

Cheers!

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