Skip to main content
Visit Freshworks.com Visit Freshworks


Hello, the following is the hyperlink I generate via Ruby and the output looks something like this:






https://evisit.freshdesk.com/login/sso?&email=1@1.com&name=Herb Meehan&timestamp=1480974001&hash=f454f15e13bb8f6aee7ba329e60b9c08






No matter what, I was always getting a Invalid time entry



and I'm taken to this url: https://evisit.freshdesk.com/login/normal






Here's a little bit of the Ruby code I have in place: Does anything stand out as bad? 



  def time_in_utc


    Time.now.getutc.to_i.to_s


  end





  def url_params


    "#{full_name}#{ENV['FRESHDESK_SECRET_KEY']}#{email}#{time_in_utc}"


  end





  def gen_hash_from_params_hash


    digest = OpenSSL::Digest.new('MD5')


    OpenSSL::HMAC.hexdigest(digest,ENV["FRESHDESK_SECRET_KEY"],url_params)


  end





  def get_link


    "https://evisit.freshdesk.com/login/sso?&email=#{email}&name=#{full_name}&timestamp=#{time_in_utc}&hash=#{gen_hash_from_params_hash}"


  end




screenshot2016-12-05at2.57.55pm_25021.png


I made a change just in case the value of time_in_utc has to be EXACTLY the same.






 



def get_link


    utctime = time_in_utc


    "https://evisit.freshdesk.com/login/sso?&name=#{full_name}&email=#{email}&timestamp=#{utctime}&hash=#{gen_hash_from_params_hash(utctime)}"


  end





  def time_in_utc


    Time.now.getutc.to_i.to_s


  end





  def url_params


    #no longer used


  end





  def gen_hash_from_params_hash (utctime)


    digest = OpenSSL::Digest.new('MD5')


    OpenSSL::HMAC.hexdigest(digest,ENVN"FRESHDESK_SECRET_KEY"],"#{full_name}#{ENVN'FRESHDESK_SECRET_KEY']}#{email}#{utctime}")


  end




 



I believe it's one of those things where I'll end up spending an hour on it, and it will be something simple like the order of the parameters (not really, but something silly).  






To do: Will also check a replacement for gen_hash_from_params_hash and I'll just bang my head on this for a bit. If something stands out, please, let me know. I'd greatly appreciate it. Thank you.





I solved this.  For some reason, NOW is too soon.






This always works 100% of the time:






 



  def time_in_utc


    (Time.now - 5.minutes).getutc.to_i.to_s


    #Time.now.getutc.to_i.to_s <- can't use this, would love to though


    # A time from NOW is somehow too early


  end




 



Confirmed. I have been successfully logging on for about 3 months, then this morning it started failing with "Invalid time entry".


I made Herb's change of getting the time from 5 minutes in the past, and all works well.



Terms of Use