Please see below an easy way to navigate to cases if you use Chrome (similar options exist for FireFox and IE).

http://www.wolf-howl.com/google/how-to-add-search-shortcuts-to-google-chrome/

I have now set up a shortcut that if I type 'fd 1200' in my browser and hit enter it goes straight to ticket 1200 (example https://support.freshdesk.com/support/tickets/%s). This is very convenient as new cases take about 2 hours to get indexed so the standard search is not sufficient in many cases.

best regards,

Erik Withoud