We frequently modify notes via the API.
(https://developer.freshdesk.com/api/#update_conversation)
This is much appreciated feature. However, we've discovered that each time this occurs on a Private note it inadvertently transforms into a Public note.
Is this a known issue?
Anything that unexpectedly makes a Private note Public is serious.
Thanks for flagging this up,JConner. We'll analyse this and post our findings here .
Cheers!
We're working on fixing this in our next release. I'll update the post with the timelines ( ~3 weeks )
Cheers!
Hello Everyone,
We've fixed this :) Thanks for being patient!
Sudharshan Karthik,
Product Manager
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