When i try to update a ticket sending an array of emails for "reply_cc_emails" index it returns "errors:[{field: "reply_cc_emails", message: "Unexpected/invalid field in request", code: "invalid_field"}]"
I would like to know if it's possible by API.
Thanks,
Hi Fabio,
It is not possible to update the ticket CC emails but you can add the CC emails while sending a reply using API. Please refer to the link below to get more insights on this :
http://developer.freshdesk.com/api/#reply_ticket
Cheers !
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