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Can i update a ticket "reply_cc_mails"?

  • August 31, 2016
  • 1 reply
  • 116 views
F
Apprentice

When i try to update a ticket sending an array of emails for "reply_cc_emails" index it returns "errors:[{field: "reply_cc_emails", message: "Unexpected/invalid field in request", code: "invalid_field"}]"


I would like to know if it's possible by API.


Thanks,

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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Fabio,


    It is not possible to update the ticket CC emails but you can add the CC emails while sending a reply using API. Please refer to the link below to get more insights on this :


    http://developer.freshdesk.com/api/#reply_ticket


    Cheers !

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