Can i update a ticket "reply_cc_mails"?

  • 31 August 2016
  • 1 reply
  • 63 views

When i try to update a ticket sending an array of emails for "reply_cc_emails" index it returns "errors:[{field: "reply_cc_emails", message: "Unexpected/invalid field in request", code: "invalid_field"}]"


I would like to know if it's possible by API.


Thanks,


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1 reply

Userlevel 4
Badge +12

Hi Fabio,




It is not possible to update the ticket CC emails but you can add the CC emails while sending a reply using API. Please refer to the link below to get more insights on this :




http://developer.freshdesk.com/api/#reply_ticket




Cheers !