Can not open custom application at chat location or left_nav_cti

  • 8 October 2019
  • 1 reply


I am developing a custom application for our fressales account. I follow the steps described in development document to create a new application. Our application work as described under lead details location HOWEVER I wan to put my application as a separate application at the left side bar at chat location or CTI location. From manifest.json file I set location as below:

"location": {

"left_nav_cti": {

"url": "template.html",

"icon": "icon.svg"


"left_nav_chat": {

"url": "template.html",

"icon": "icon.svg"


BUT problem is I can see my app logo at chat location but when I click to logo it doesnt open a logo or show my application.

What should I do? Looking forward to hear you as soon as possible

Freshsale user:

This topic has been closed for comments

1 reply

Userlevel 2
Badge +4

Hello Merve,

Can you make sure that you allow 'unsafe scripts' option enabled on the top right corner of your browser (In case of chrome) ?

These scripts are essentially written by you loading as a app.