we are now trying Freshdesk but we run into a problem with SSO. Followed all steps with setting up SSO in Azure AD and Freshdesk but it still doesn't work. The Agents can log in but users cannot log in, not even via the login screen.
Via the login screen, the message "Email and Password combination doesn't match" appears. When logging in via SSO we get the message "The server encountered a temporary error and couldn't complete your request. Please try again."
That is unfortunate!
We see that there is a ticket with us and our support stars have also emailed you to assist you further on this.
The subject line of the email says 'A temporary server error SSO'. Could you please take a look at the same?
Thanks!
Yes there is a ticket, but it take's a very long time to solve the problem. Now it has been 6 day's, and not yet a solution.
+9
Apologies for the trouble that has been caused. Please be assured that we would sort the issue you are facing with Single sign-on at utmost priority. We will continue further communication via the ticket you have raised with us.
Thank you!
+9
We have raised a ticket to troubleshoot the issue you are facing with Single sign-on and help you with the best, @FLVPlayer.
Happy supporting! :)
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