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HI,


   I am  absolutely new to Freshdesk API and Freshdesk, I have a query. Can we search for tickets with a specific Source field & a given tag using the API?? If possible please reply asap with details.

Hi


We are currently not allowing Tickets search via API. Only Solutions can be searched using search_key=tag method

You may use the Custom Filters and create a custom view and filter out such tickets which match the fields.


You may check this article for more info - https://support.freshdesk.com/categories/2/forums/7/topics/834


regards

Vijay

Thank you for Replying very soon.

and there is a small problem, I posted it on your link also


Can anyone please post the exact curl request to be made, I tried shal request but it is showing "HTTP/1.1 406 Not Acceptable error"


the exact request I made was `curl -i -H "Accept: application/xml" -u API_KEY:X https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID`


I also tried using `curl -i -H "Accept:application/xml" -u API_KEY:X "https://{domain}.freshdesk.com/helpdesk/tickets.xml?filter_name=View_name&page=1"`

Freshdesk support gave me this answer

https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID?format=json

for now its working have to try on more data 


Thank you guys, it will be more helpful if forms is active :)



Hi,






Here's a link to our latest API documentation : https://developer.freshdesk.com/api






Though this is a pretty old topic, we thought,an update with the latest item would prove fruitful for other users who might have the same requirement.






Cheers!



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