Can we upgrade at any time?

  • 30 March 2012
  • 3 replies

If we start with Sprout and have 2 agents, can we upgrade/downgrade at any time?

If we pay for a year at a lower package, will it just pro-rate for the next package going up?

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3 replies

Hi Dave

Yes, you can upgrade/downgrade anytime, you will be charged on Pro-rata basis.



At the moment we use Sprout Plan 3 Agents Free and 3 x 15 = 45 / month.

My question is if we upgrade to a superior plan, those 3 agents will still be free? And will pay for only for the 3 extra agents?

Hi Romeo,

3 free agents is applicable only in Sprout Plan. One you upgrade to a higher plan which has more features, The 3 free agents is not applicable and you would be billed for the total number of agents you have subscribed.