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Hello,


A few time ago, I was able to add some custom status on tickets. 


But I don't have the option "Add item" anymore on my freshdesk. However, the documentation (https://support.freshdesk.com/support/solutions/articles/37600-understanding-ticket-statuses) says it is possible on Sprout package.


image


What is the problem ?


Thank you,


Hello Julien,


That's a nice catch. Sorry that the documentation hasn't been updated with the latest plan tags. Customisable ticket forms is a feature that's available only from Blossom plan and onwards. 


Cheers!

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