Skip to main content

Change and turn off ticket closed text?

J
Contributor
  • jimmy
  • Contributor
  • 3 replies

Hello,


1. Can I change this text and if so where?


Dear Jimmy,

Your Ticket #27 – Test1 – has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely,

ecnordic Support Team


2. Can I turn off so my customers do not get this incredibly annoying emails every time we set it as closed?

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    2 replies

    V
    Contributor
    Hi Jimmy

    You can customize & Disable all these alerts from Admin -->> Email Notifications section.

    regards
    Vijay
    5
    Community Debut
    • 5days
    • Community Debut
    • 1 reply
    • September 19, 2012
    I just don't see how you actually disable the email. I can edit it but that's it.
    It's super important that these don't go out. Please help!

    Most helpful members this week

    Terms of UsePrivacy Notice