During the initialisation phase our URL was named as https://testmontratec.freshdesk.com and the mail adress as montrateccomservice@testmontratec.freshdesk.com
Now we want to start real usage and rename it to https://montratec.freshdesk.com resp. montrateccomservice@montratec.freshdesk.com --> without "test"
Can we Change the URL and email?
+9Hello!
Apologies for the delay in response here. We can see that your query has been addressed by our support team, @Sandra.
@Jackson, you can set up a custom domain of your own and point it to the Freshdesk domain you signed up with. Just make sure you have created a CNAME record in your DNS zone file for this and verified the domain with a TXT record. Refer to this article to get detailed insights on using custom portal URL.
Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help. Cheers!
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