Hi!
I want to do exactly the same function as there https://support.freshdesk.com/support/discussions/topics/14436
to reply and set ticket status as resolved in one click.
Unfortunately that solution doesnt work in current version.
One suggestion is you can set up a Freshplug to create a button. Go to Admin--> Integrations--> Freshplug to create one. Make sure that you select the option to have the Freshplug widget visible on the tickets page. Send and Resolve Button <div id="add_btn_send_resolve_in_reply"></div> <script type="text/javascript"> jQuery(document).ready(function() { if(jQuery('body').hasClass('ticket_details')) { var buttonLabel = 'Send and Resolve'; //Adding the new button jQuery('#HelpdeskReply .btn-toolbar>span:last').before('<span class="btn-group"><button class="btn" rel="custom-reply-status" data-cnt-id="cnt-reply" data-status-val="4">' + buttonLabel + '</button></span>'); //Moving the Save Draft to the left side. jQuery('#reply-draft').detach().appendTo('.post_in_forum'); jQuery('#add_btn_send_resolve_in_reply').parent().parent().remove(); } }); </script>
So I am trying to create my own plugin. I put him there:
https://developers.freshdesk.com/v2/images/ticket-top-navigation-1bf307d7.png
and after click on that button I am changing the status of ticket to "resolved" but I can't trigger "reply button". I was trying:
$('#send-and-set').click(); jQuery('#send-and-set').click(); jQuery(this.$container).find("#send-and-set")
and it doesn't work.
Any advice?