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Connect Freshdesk to Wordpress

T
Apprentice

Hello people!


Is it possible to connect my Freshdesk to my Wordpress website?


I want to create automatick tickets when people comment or fill some form. Is it possible? Thanks!!

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    2 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Martin,


    You can use the feedback widget to enable users to create tickets from your wordpress site. More details on the integration here.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    K
    Community Manager
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    • karthik.kumarCommunity Manager
    • Community Manager
    • 115 replies
    • November 28, 2019

    Hello @Martin

    Adding on to what Aravind said, you can create a ticket for every comment a user writes on your WordPress site users to log in to Freshdesk. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use WordPress.com, you need to be on the Business plan or above to install this plugin.


    You can click here to read more about creating tickets in Freshdesk whenever someone comments on your WordPress website.

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