Hello,
We have a requirement to track the actual time spent on the ticket and not the total time spent on the ticket, any thoughts if we can have the ability to add a time entry dynamically when the status is getting changed.?
For example when status changes from Open to pending and Pending to Open, i would like to track the time when the ticket is is pending status using time entries and stop it when it changes to open so that i can deduct this time from the actual resolution time.
Regards
Satya