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I have a registration form that creates a ticket to FreshDesk using the information they supplied in the form. Completing the form on a computer works fine (formatting is correct). However, completing the form on a mobile phone excludes the formatting. I'm using HTML to format it via <b>, <br>, etc. Essentially, I would like any tickets that are created via mobile phone to have the same consistent formatting.

 

Photo below: What the ticket looks like when the form is submitted via mobile phone (incorrect formatting)

image


Photo below: What the ticket looks like when the form is submitted via a computer (correct formatting).

image



Hi Steven, 


Sorry you're having trouble here. Can you please re-upload the screenshots? For some reasons, they don't seem to appear in your previous post.


If you don't mind sharing, can you also share the URL where the form is? Do you use our APIs to create a ticket when the form is submitted?


Shankar

How the ticket should look (properly formatted):

image


How the ticket looks like when the form is submitted via form (incorrect formatting):

image


I use the FreshDesk API to create a ticket when the form is submitted. 


https://support.nevco.com/register/



What the form looks like when the form is submitted via mobile phone (incorrect HTML/CSS formatting):

image


What the form ticket like when submitted with a computer with correct formatting (proper bold, line breaks, h2s, etc):

image


I am using the FreshDesk API to create a ticket when the form is properly submitted.


https://support.nevco.com/register/



Anyone?



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