We have a problem when when we forward a ticket, the default cursor position is to the left of the first line of the signature.
This is really annoying as our signature is in a bold font. So an agent forwards a message and adds a short note, which defaults to bold too. You also need to hit the carriage return a couple of times to push the signature down so that there's enough room for the message body.
Anyone else have this problem?
+12Hi,
The Signature is added at the end of the reply/forward editor though the cursor still remains at the top left corner. When you actually start typing in , the text gets added in normal font ( as setup in the helpdesk ) and pushes down the signature as and when you enter more text.
p.s: Sorry that the response is almost 3 years late but we'd like to set things right this time :)
Cheers!
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