Skip to main content
Visit Freshworks.com Visit Freshworks

I've had multiple customers report that they are unable to select one of the three satisfaction links via emails after a ticket has been resolved.

Hey Vince,


Thank you for reaching out to us through our Forums.


This seems to be a browser related issue. Can you please verify the browser used by the customers facing the problem? Normally we suggest Chrome and Firefox for optimal performance.


Let me know, Vince, so that I can help you out better.


Thanks,

Annapoorna

I don't believe it's a browser issue, my customers are either limit or can't select a link from the emailed customer satisfaction survey, it never takes them out to the web.

Hi Vince


I am moving this POST as Ticket and lets continue there


regards
Vijay

Terms of Use