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customer survey display issue

  • July 24, 2018
  • 9 replies
  • 57 views
G
Contributor

there are some random display on the customer survey, how to make it display normally?

Please see pic in below. 

    This topic has been closed for replies.

    9 replies

    G
    Contributor
    • guanle.shi
    • Author
    • Contributor
    • July 24, 2018

    repost screenshot here in case is doesn't show up image


    ip8mku_34529.jpg
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Guanie,


    This looks strange. I wasn't able to recreate this on a test instance. Can you try changing the values a bit and see if that helps? 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    G
    Contributor
    • guanle.shi
    • Author
    • Contributor
    • July 24, 2018

    changed value, still acts the same. see below



    sujk2g_34530.jpg
    G
    Contributor
    • guanle.shi
    • Author
    • Contributor
    • July 24, 2018

    please see this changed value one below


    zmwitl_34536.jpg
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Guanle: Can you please shed some light on the OS/browser configuration so that we can try to recreate the issue? Does this happen only with outlook? Did you get a chance to view this on a different email client like Gmail?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    G
    Contributor
    • guanle.shi
    • Author
    • Contributor
    • July 25, 2018

    windows 10 1804 version , google chrome.

    send me an email to our support email, and i will reply you with the survey.

    S
    Contributor
    • sam.parris
    • Contributor
    • July 26, 2018

    We've recently noticed we are getting this issue aswell

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Guanie and @Sam We've tested the behaviour and were able to recreate this with only Outlook windows app. Looks like it works well for other email clients. Our developers are on the case and we're hoping to get this fixed in a couple of weeks from now.


    Thanks for helping us uncover this case!


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Guanie and @Sam We've fixed the issue in our weekly release dated 2nd August. Head over to this forum to stay updated on the product updates.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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