Customers seeing: "We are sorry. You have been restricted from accessing this helpdesk page."

  • 12 October 2020
  • 1 reply
  • 146 views

Hello!


A week or so ago, my customers started telling me they are always getting the following message when they submit a new ticket:


"We are sorry. You have been restricted from accessing this helpdesk page."


Can you help us figure this out?


Thank you!




1 reply

Userlevel 5
Badge +9

Hi Eric,


We can see that one of our support stars have reached out to you via this ticket and is currently working on the same to resolve this for you. We can communicate further via the same ticket for having a single point of contact. Thanks!

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