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Delay with forwarded messages

  • January 30, 2018
  • 1 reply
  • 24 views
S
Apprentice

When trying to forward an email to start a new ticket OR when trying to forward from within an existing ticket, there is a significant delay. In one instance, the forward did not come through.

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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello Stephanie,


    It was really unfortunate that the forwarded emails got queued up on our side . We had an email delivery outage on the 31st of January.You can bookmark this site to get real-time updates of the application status.


    Cheers!

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